Boosting Customer Loyalty Using NPS Analytics

Our team worked with a diversified public North American communications and media company. The client approached us to study their NPS and highlight improvement opportunities to impact customer experience and loyalty outputs.

In this case study, we take a look at the following:

• Understand the key drivers for Detractors.
• Determine the significance of customer experience factors driven by Service offerings and Agent Behavior

Download this case study to learn more about how we helped a global logistic provider increase efficiency and lower staffing requirements through interactive virtual communications (IVC).