Dealing with a collection agency doesn’t have to signify the end of your customers’ relationship with your brand.
Whether it’s first-party or third-party collections, we’ll work with your team to create a strategy to assist your customers. Together, we’ll chart a course towards a great customer experience.
We’d be happy to share a more detailed overview of what we do and how we do it, tailored just for you. Send a quick note to our team, and we’ll provide the information you’re looking for.
We provide customers with the guidance they need to solve often-complicated challenges, following the guidelines of your brand. We’ll build the perfect infrastructure and environment to operate as an extension of your organization, from agent training to goal realization.
We offer a fresh perspective for customers in difficult situations. Even at this late stage in the client-customer journey, we work to ensure the customer receives a positive experience and views your brand in a positive light.
Sometimes the accounts receivable process hits turbulence when your customer cannot be located and a debt remains outstanding. Our team has developed a process to locate these misplaced customers, and help ensure your profitability remains intact.
Accounts receivable management requires the utmost care when handling data, ensuring overall security, and communicating with customers. Our organization upholds stringent standards to protect your brand, and your customers’ security.
The following are external standards we follow, and which we are audited on by authorized third parties:
Ensures a minimum standard of quality, with an emphasis on meeting client expectations and maximizing client satisfaction. For more information on ISO 9000 – Quality Management, please visit www.iso.org.
Ensures a minimum standard of security, including the management of financial information, intellectual property, and third-party information (client, customer, employee, etc.). For more information on ISO 27000 – Quality Management, please visit www.iso.org.
Ensures security standards for organizations that handle credit card information, with the mandate of reducing credit card fraud. For more information on PCI DSS certification, please visit www.pcisecuritystandards.org.
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