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Topics: Outsourcing

When your company looks to streamline processes and reduce overhead costs, outsourcing is a subject that often comes up. After all, it’s one of the most effective steps you can take to improve your business’ efficiency.

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There are many different ideas about which business processes you can and should outsource. Here are a few of the most popular.

1. Human Resources

Hiring, payroll, administering benefits, employee training, performance reviews—all of these tasks fall under the purview of human resources. They are also involved tasks, which is why HR is one of the most popular choices for outsourcing.

Many HR functions are relatively standardized, making them ideal for outsourcing. You may not want a third party delivering performance reviews, but they may be more experienced at administering benefits or dealing with payroll.

2. Accounting

Your accounting department is one of the most important aspects of your business. Accounting deals with your budgets, your cash flow, and your accounts receivable management. Without them, you wouldn’t be able to finance your operations or get paid.

Many smaller businesses don’t have a dedicated accounting department. You might find yourself keeping the books. When it comes time to close the books or submit your income taxes, you could find yourself in over your head.

Accounting is often an outsourced business process for this reason. Outsourcing allows you to get the experts on your side. In turn, you can improve your cash flow and your account collections. You can even avoid costly mistakes.

3. Customer Service

Customer service has become even more important in this day and age. Customers want to be wowed by the experience of doing business with you. They’ll buy whatever product they want, but customer service is what keeps them coming back.

Many businesses struggle to deliver good customer service. Big businesses may not have the time to deliver great, customized care to each individual customer, which can leave people feeling cold. Smaller businesses may not have the resources either. You might have a great idea for a product, but you may not be an ideal customer service agent.

Instead, leave customer service to the experts. You’ll get access to a trained team of professionals who will deliver a better customer experience.

4. Quality Assurance

Want to test your product? Quality assurance is particularly common in the software industry, but it’s also used in many other industries. Manufacturers, for example, have product testers who sample products to ensure their integrity. Others industries also do QA to make sure what they deliver to the customer is the best it can be.

QA reduces the number of defective products that reach the customer and improves the service you’re delivering. It’s also a big undertaking and you may not have time to deal with it effectively.

Let the experts step in here as well. An outside party can test your products and services objectively and give you the feedback you need. They can also reduce the time you spend on QA.

5. IT Support

Today’s businesses run on IT. Whether you need in-house support for your internal operations or you have a customer-facing app or product, you’ll need to offer someone IT support at some time along the way.

The problem is you may not be the expert in IT. If so, you probably shouldn’t be offering the support! Instead, get a team of experts to help you deliver IT support when you need it.

6. Strategic Planning

The strategic planning process is an involved one, but if you’re not sure what you’re doing, it can become even longer and more complicated. Get a helping hand by outsourcing to the experts during the planning stages.

These are just six of the most popular business process outsourcing options! There are plenty more to choose from.



David Rae

David Rae

David started with Bill Gosling Outsourcing in 1983. As CEO, he sets the future direction of the organization, develops services that help with clients’ pain, while ensuring that the strategic direction is aligned to the shareholders’ requirements. During his tenure, the company has expanded internationally, opening offices in the United States and the Philippines. Also known as Razor, David is a drummer extraordinaire and his favorite bands include Blue Rodeo, Lighthouse, Supertramp, The Eagles, Fleetwood Mac, and The Guess Who.

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