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Topics: Consulting

Running a small business is no small feat. You know you need to compete with the big fish in the sea, and you know you need to offer exceptional service to your customers. Worst of all, it can sometimes seem like you need to do everything on your own—even when you don’t have the resources to manage everything effectively in house. 

Luckily, there are plenty of services for small businesses that can save time and resources—without breaking the bank.

6. Call Center Outsourcing

Providing top-quality customer service is important for business of any size. But maintaining an in-house call center can be an expensive proposition. Instead, outsource customer care to the experts. 

Download our free guide to discover how call center technology is evolving.

They can provide the latest call center technology and expertly trained staff to provide superior call center services while your business gets back to doing what it does best.

5. Accounts Receivable Management

Get a little help with your accounting by allowing the experts to manage your accounts receivable. Following up with customers to confirm if they received an invoice can seem aggressive—or you simply may not have time to check with someone. Chasing down debts can also eat into your precious time, but you may not be able to afford losing a payment either. 

Worse, managing accounts receivable can be tricky. Expertly trained personnel can help you negotiate these treacherous waters, ensuring your customers receive positive experiences and you get paid.

4. Human Resources

Another time-intensive function for most small businesses is human resources. You know you need to hire the right people for your firm, and you also know the importance of staying up to code as you work to retain your employees.

For many small businesses, in-house HR simply isn’t an option. That’s why one of the most useful services for small businesses is actually outsourced HR. When you decide it’s time to outsource human resources, these providers can get you the help and expertise you need for your HR functions, from payroll administration to talent acquisition.

3. Data Entry and Quality Assurance

Do you have reams of data you need entered, perhaps by a certain date or within a certain budget? Or maybe you need to do some quality assurance on various applications or products you’re offering. These kinds of tasks are not exactly exciting, but they’re often necessary for businesses.

Many small businesses consider hiring staff for these functions, but that process can be long and complicated—as well as expensive. Another great option for small businesses is to consider services for tasks such as data entry, quality assurance, and a host of other tedious tasks.

2. IT and Software Support

Many small businesses find it necessary to adopt new technologies in order to stay competitive. This is often a good move, since newer technologies often offer plenty of opportunities to rationalize and streamline your processes.

But new technologies almost always present some problems, whether for novice users or experienced ones. Another of the popular services for small businesses, then, is IT and software support. While you recognize it’s important to support your staff in using the tech tools you provide, you may not be able to afford to keep in-house IT staff. Outsourcing can ensure experts are available to your staff around the clock.

1. Customer Sales and Acquisition

Getting new customers and generating sales is an important part of growing your small business. Unfortunately, many small businesses don’t have the resources to engage in tasks like lead generation—which can be costly and timeconsuming. When you’re considering services for small businesses, don’t overlook the power of partnering with a sales acquisition company to boost your customer sales.

How Call Center Technology Is Evolving

Jason Henning

Jason Henning

Jason is the senior vice president of Bill Gosling Outsourcing’s offshore location in the Philippines. He began this role in 2012 and was an integral part of the company’s development. Jason has over 10 years of experience in international operations; he managed all aspects of operations, profitability, and business development for Convergys’ offshore accounts receivable management. He’s also an avid golf player and a Delta Million Miler traveler.

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