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Topics: Outsourcing

It’s a question more than a few people ask themselves: “Is business process outsourcing right for my company?”

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If you’ve asked yourself this question, you’re in good company! While some people intuitively know the answer, others must wrestle with the pros and cons of BPO. Whether this solution is right for your business rests on a number of factors.

If you agree with any of the following, then consider BPO as a solution for you.

What Is BPO?

First things first: What is business process outsourcing? Very briefly, it means outsourcing any number of business processes. Many of these processes are important to your business, such as accounting, human resources functions, and even customer service. Some are perhaps a little less important, such as data entry, but they all have one thing in common: They need to be done, and they can eat up your valuable time.

Businesses both large and small consider BPO for any number of reasons. One of the most common reasons is the time factor: Most of the outsourced functions can be completed more quickly and efficiently by seasoned experts. Small businesses find BPO services particularly useful, since they lift responsibility for these tasks from their shoulders, allowing key team members to refocus on their jobs.

Watching the Clock

The best sign business process outsourcing services are right for your firm is, in fact, the time issue. As indicated, many firms—both big and small—find themselves spending a lot of time on things like accounting, payroll administration, customer service, and data entry.

All of these tasks need to be completed; there’s no question about that. The question is whether or not the right people are managing these duties. Your team members could probably use their time more wisely; your chief technology officer probably shouldn’t be spending hours upon hours entering reams of data!

BPO services become incredibly useful in this situation. The service provider you choose can provide well-trained and experienced experts who can take on the task, no matter how tall, and get it done faster.

Inexperience and Errors

You might also consider business process outsourcing services if the team members looking after a particular duty happen to be inexperienced. Maybe they’re simply not trained to do this part of the job or perhaps their talents lie elsewhere; your CIO likely can enter data without too much trouble, but it’s definitely not the job you hired her to do.

Inexperience with a given task can also lead to errors in execution, which in turn can be costly. Accounting is the most obvious example; an error could cost your business quite a lot of money! Most often, errors occur when people aren’t sure what they’re doing or they’re rushing—both common enough when your team actually has a different job to do.

BPO eliminates the inexperience factor by assigning well-trained experts, using the latest tools and tricks of the trade, to ensure your jobs are completed sooner and error-free.

Reducing Overheads

Another reason to consider business process outsourcing services for your company is the money aspect. If you’ve been looking for ways to meet your budget or reduce overheads, BPO could be the solution you’re seeking.

How do BPO services save money? Just like they save you time! You’re getting a team of seasoned experts with the latest tools in hand. They’re able to complete tasks in a more efficient manner—much more efficient than if you simply hired another employee to work on that data entry job.

You get the number of hands you need, using the best tools, to do things faster and without error. With a proposition like that, it’s little wonder BPO services can save you money.


Kenny Johnston

Kenny Johnston

Kenny brings over 20 years of industry experience to his role as president of Bill Gosling Outsourcing. He began his career in the United Kingdom in 1993, and has progressed his way through the ranks to his current role. Kenny is responsible for operational budgets, developing client relationships, and working to create the long-term vision, business philosophy, and company culture that Bill Gosling Outsourcing aspires to.

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