David Rae

David started with Bill Gosling Outsourcing in 1983. As CEO, he sets the future direction of the organization, develops services that help with clients’ pain, while ensuring that the strategic direction is aligned to the shareholders’ requirements. During his tenure, the company has expanded internationally, opening offices in the United States and the Philippines. Also known as Razor, David is a drummer extraordinaire and his favorite bands include Blue Rodeo, Lighthouse, Supertramp, The Eagles, Fleetwood Mac, and The Guess Who.
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Recent Posts by David Rae

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Is Telecom Failing at Customer Service?

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Why Small Business Banking Is Outsourcing Collections to a Third Party

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4 Advantages of Outsourcing Accounts Receivable Management

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Will Outsourcing Accounts Receivable Reduce My Risks?

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Why Customer Service Metrics Are So Important

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6 Reasons to Seek Business Process Outsourcing

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How to Improve Your Call Center Experience

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Do You Need a Strategic Business Plan? Consider These 5 Tips

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How Today’s Call Center Technology Revolutionizes Customer Service

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What Contact Center Services Should You Prioritize?