Toronto, ON – March 5, 2020 – Bill Gosling Outsourcing was recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation. The 2020 Best Managed program award winners are amongst the best-in-class of Canadian owned and managed companies with revenues over $25 million demonstrating investment in talent and technology, innovation in a competitive environment, and an increased focus on global competition. Now in its 27th year, Canada’s Best Managed Companies remains one of the country’s leading business awards programs recognizing Canadian-owned and managed companies for innovative, world-class business practices. Every year, hundreds of entrepreneurial companies compete for this designation in a rigorous and independent process that evaluates the calibre of their management abilities and practices.
“It is a pleasure to recognize Canada’s Best Managed Platinum companies who have consistently raised the bar on what it means to succeed today and in the future,” said Dino Medves, Senior Vice President and Head, CIBC Commercial Banking. “They set the highest of standards when it comes to best-in-class customer service, a highly engaged and diverse workforce and being able to give back to the communities in which they live and work.”
As outsourcing call centre services are quickly developing into Omni-channel communications, growth in spaces such as Customer Care, Automated Communications, and Business Process Outsourcing has been critical to Bill Gosling Outsourcing’s development and success. 2019 marked the opening of their first LATAM site in Costa Rica, offering new nearshore capabilities to existing and new Clients, and an expansion of agentless technology services from AI, Computer based training, Chat, multi-use SMS capabilities and more.
“Best Managed Platinum Club winners are resilient. They have been consistent in successfully adapting to change throughout the years and overcoming economic challenges. These companies truly impact how Canada is viewed on the world stage when it comes to the success of private business,” said Peter Brown, Partner, Deloitte Private and Co-Leader, Canada’s Best Managed Companies program.”
“As an Organization heavily invested in business strategy and the Entrepreneurial Operating System, we’re thrilled to have been recognized as part of Canada’s Best Managed Companies, validating our time, investment, and efforts in to the development of the business,” said Kenny Johnston, President, Bill Gosling Outsourcing.
Applicants are evaluated by an independent judging panel comprised of representatives from program sponsors in addition to special guest judges. 2020 Best Managed companies share commonalities that include (but are not limited to) a clear and concise strategy, capability to invest in R&D, tools and proprietary equipment, and a strong emphasis on corporate social responsibility.
The Best Managed program is sponsored by Deloitte Private, CIBC, Canadian Business, Smith School of Business, and TMX Group.
About Canada’s Best Managed Companies
Canada's Best Managed Companies continues to be the mark of excellence for Canadian-owned and managed companies with revenues over $25 million. Every year since the launch of the program in 1993, hundreds of entrepreneurial companies have competed for this designation in a rigorous and independent process that evaluates their management skills and practices. The awards are granted on four levels: 1) Canada’s Best Managed Companies new winner (one of the new winners selected each year); 2) Canada’s Best Managed Companies winner (award recipients that have re-applied and successfully retained their Best Managed designation for two additional years, subject to annual operational and financial review); 3) Gold Standard winner (after three consecutive years of maintaining their Best Managed status, these winners have demonstrated their commitment to the program and successfully retained their award for 4-6 consecutive years); 4) Platinum Club member (winners that have maintained their Best Managed status for seven years or more). Program sponsors are Deloitte Private, CIBC, Canadian Business, Smith School of Business, and TMX Group. For more information, visit www.bestmanagedcompanies.ca.
About Bill Gosling Outsourcing (www.billgosling.com)
Founded in Canada in 1955, Bill Gosling Outsourcing (BGO) is a multinational Business Process outsourcing company that operates from eight global facilities (Canada, US, UK, Philippines & Costa Rica), with 2,100+ employees and offers five core services; positioning themselves as a strategic partner for developing and implementing an all-encompassing customer contact solution strategy under the EOS model. Service categories include Customer Service/Support, Accounts Receivable Management, Customer Sales and Acquisitions, and Call Center Technology/Business Process Outsourcing.