Category: Customer Experience

TL;DR: Discover five key teamwork lessons inspired by geese that drive performance, loyalty, and collaboration—at the heart of Bill Gosling Outsourcing’s culture. It is no secret, Bill Gosling Outsourcing is a fan of geese. There is nothing quite like seeing those dark shapes streaking across the sky: from the iconic flying V-formation to their unique… Continue reading 5 things geese can teach you about teamwork.

TL;DR: Technology has had a profound effect on consumers’ buying habits. This new world has encouraged growth in online retailers. Anyone who’s recently bought from online retailers knows that new innovations have made the shopping experience more convenient and efficient. But these changes have also affected buyers’ expectations. They get impatient if a transaction takes… Continue reading How call center technology is improving customer care

TL;DR: When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing. But call centers exist all over the world, and the most popular location for call centers is actually the Philippines. While few people… Continue reading Why a Philippines Call Center Is a Smart Outsourcing Choice for Customer Service

TL;DR: The current challenges facing the global economy and society at large during this global pandemic, will increase the challenges for new graduates entering the job market. Competition for skilled positions will be fierce and companies will be struggling to spend on hiring. In the face of these obstacles, past graduates have sought positions in… Continue reading Why recent grads should consider a call center job

TL;DR: Besides handling customer complaints, customer service builds long-term relationships and transforms first-time users into loyal customers. Call centers can make informed decisions that boost revenue when supported by such tools. There are call center customer requirements to cater to get the essential CX. In this blog, we focus on the seven most crucial Customer Experience… Continue reading Most significant customer experience KPIs for call centers

TL;DR: In the digital age, call centers provide customer support and enhance the customer experience for businesses  across various industries. However, the gap between call center businesses and customers can sometimes be challenging, resulting in frustrated customers, and missed opportunities. Bridging this gap is crucial for fostering positive relationships, building customer loyalty, and, ultimately, driving… Continue reading How to bridge the gap between call center businesses and customers

TL;DR: Customer Support is crucial for any organization’s success today. Retaining customers and growing the business effectively is challenging without a strong support team. However, creating and managing your Customer Support team is not an easy task to accomplish. For smaller organizations with fewer clients, having just a handful of people managing your customer support… Continue reading Why Outsourcing Customer Support Can Be a Smart Business Move

TL;DR: In today’s rapidly evolving society, customer satisfaction remains the key to success for every organization. Whether you have an in-house team to handle your customer queries or have taken help from an outbound contact center, resolving any customer questions to keep them happy is their utmost priority. As more businesses focus on expanding their… Continue reading Key Considerations Before Outsourcing Your Contact Center: 5 Things You Must Know

TL;DR: NPS Management is a well-known social phenomenon in which a happy customer talks about you to three friends while an unhappy one talks to thousands. Today’s customer wants maximum value for every penny spent on a product or service; therefore, organizations strive to improve customer satisfaction levels, turning a consumer into your authentic brand… Continue reading How Predicting NPS Can Drive Measurable Customer Success

TL;DR: Today they understand that customer acquisition isn’t everything — you need to keep that customer, and keep them happy. This blog looks at the role top-notch customer service, agent skills and continuous measurement can play in growing your business and retaining customers for the long-term. The Importance of Customer Service for Business Growth All businesses today… Continue reading Customer Service: The New Battleground for Building World-Class Organizations