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The digital generation, extremely results-oriented and not hesitant about swiping left on an organisation that doesn’t serve the purpose- Gen Z is amending the manuscript of finances. The generation born between 1997 and 2012 is not just the future but the ones that are transforming how the world functions and the working of the banking… Continue reading Future of Credit Unions- The Gen Z factor

As per data provided by House of Commons Library in Household debt: statistics and impact on economy, in the UK from 2022, the debt-to-income ratio began dropping and reached 120% in Q3 2024. Amid the rising household debt, financial fluctuations the face of debt collection is transforming. Debt collection is not more a method that… Continue reading Successful Debt Collection Techniques and Strategies

Today’s market is driven by competitive forces, and the same is applicable for the food and beverages (F&B) industry. Customer experience (CX) is one of the factors that influence customer loyalty, repetitive business, and positive marketing. Customer expectations are evolving with the passing time; therefore, it is essential that businesses focus on a seamless and… Continue reading Improving the Customer Experience in the Food and Beverages Industry

The rise in popularity and need for sustainable energy requirements is opening opportunities for innovation and development. Although the sun is 93 million miles away from our planet Earth, solar companies in UK are making all efforts to come near to their customers. From digital tools to artificial intelligence, the companies are not leaving any… Continue reading How UK Solar Companies Are Enhancing CX

In the old days of graphics, a typical gamer was imagined as someone wearing a hoodie and snuck up into a gaming parlour. But today, in the age of technology, the image has transformed the way of floppy disks and dial-up modems. The gaming world has embraced modern attire, and gamers are now more diverse… Continue reading Diverse and Expanding Gaming Demographics

The world changed after the pandemic, and so is the UK travel industry. It saw an upheaval, and now it’s going through massive transformation. Customer expectations have swerved significantly; it is now influenced by digitization, tailored services, and the desire for smooth travel plans and journey. 🧭 The State of Travel CX in the UK… Continue reading How to Drive a Winning Customer Experience in Travel

There was a time when “waiting” was an integral part of utility services, from bill payment to repair, and everything needed waiting. However, this trend is changing “Fast.” At present, the utility sector is growing into an intelligent ecosystem enabled by data analytics, artificial intelligence (AI), and the Internet of Things (IoT). These modern technologies… Continue reading How AI, IoT & Data Are Revolutionizing Utility Services

Deeply member-centric and public-oriented small credit unions have long been a vital part of community banking. However, today’s fast-paced financial ecosystem has shoved credit unions beyond their comfort zone. Credit unions are striving to survive in an age of digital disruption, rising compliance costs, and customer expectations. Responsive, amicable service and a few complimentary mints… Continue reading The Future of Small Credit Unions

💭 Frankly-the term debt collection holds a reputation issue It is a task that is considered dispassionate, inflexible, and motivated solely by targets rather than human emotions or relationship building. Traditional collection processes often swamped and threatened the borrowers. Automated calls, rigid repayment plans, and reminder communications didn’t take into account the borrowers’ situation. The… Continue reading Personalized Collections: Tailor Repayment Plans and Increase Recovery Rates

Let’s visualize a situation where you are sitting in an important client meeting and your phone rings. Considering the gravity of the situation, you didn’t pick up the call. Within a few minutes, you received a message stating that “someone was trying to reach you,” but you didn’t know who it was. Then, you received… Continue reading Omnichannel Engagement in Debt Collection: How to Reach Customers Where They Are