Category: Uncategorized

The saying, “Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong”, explains to us how lost we all are without proper data. Data is important, but not all data is critical; only organized data is useful, and the rest is just a liability.… Continue reading Future Ready Data Visualization Tools for Business Executives

For millions of people, everything on the Internet starts with a small search on Google. Every minute, over 5.9 million searches are made on Google alone. While links to websites like Facebook, YouTube, and Gmail are the most searched queries, millions of people use Google for Product Discovery as well. Google has ruled the Product Discovery landscape… Continue reading How to Optimize E-commerce Search for better Customer Experience?

In 2023, the global business process outsourcing industry market size was worth $350.2 Billion. Businesses are diligently looking for outsourcing partners because it spares them with enough time to focus on important tasks. When sub-processes are outsourced, executives are left with enough time and resources to focus on core business processes. Organizations also outsource processes… Continue reading Business Process Outsourcing for Organizations – Functions That Can Benefit

From a jumbled repository of information to a well-organized exhibit, the Internet has come a long way. The Internet was a geek’s playground until social media and e-commerce happened. From making the first transaction 2 decades ago to exponentially growing into an industry of worth more than $5.8 Trillion e-commerce has not just arrived, but… Continue reading 7 Pain Points Sellers Face on E-commerce Marketplaces & Solutions

Joey has been working as a contact center executive for over a year now. A keen learner with a quest for details, Joey has been successfully meeting his daily targets for evaluation metrics. On the contrary, Chris, his colleague and a very close friend, has been lacking in his performance for over six months now.… Continue reading Contact Center Agents Performance: This Is How You Can Help Them Improve

A study by KPMG    reveals that “54% of buyers shop online because they can shop at all hours of the day”. Another study analyzed “46% of customers buy products online because it is cheaper”. The combination of affordability and availability is cornering the retail sector. Even when 50% of small businesses in the United… Continue reading 10 Tips to Improve Seller Performance on Your Online Marketplace

Eliza is the owner of a newly established start-up that has been doing well in the market so far. The start-up has been able to attain approximately 40 per cent growth in revenue per annum. But, with the changing market trends, the profit percentage has gone really down. Moreover, there has also been a remarkable… Continue reading 10 Reasons That Explain Why Investing in Contact Center is Good for Start-Ups

A consumer-facing business often faces a dilemma about whether to improve on customer experience management or cope with its own rising expectations. The glut of choice coaxes enterprises into self-indulgent, ultimately missing the point. While contemporaries continue to garner the benefits of listening to customers’ hidden feedback through key customer experience metrics, you fail to… Continue reading 5 Key Customer Experience Metrics that Can Help You Double the Revenue

With the changing trends and the emerging need for improved customer experience, it has become crucial for brands to lay an increased focus on designing better strategies. This can be done by closely monitoring the customer behavior on every step taken and then strategizing the ways to improve the same. Several methodologies can be implemented… Continue reading Mystery Shopping for BFSI: Your Own Supervisory Tool

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and loyalty towards your brand. But there are times when, even after putting in your best efforts, you find it difficult to attain your goal. Do you know why? This is probably because you have spent most of your time on your products’ promotion… Continue reading Mystery Shopping 101 – The Secret Weapon in Your CX Assessment Arsenal