Category: Uncategorized

We all love being referred to by our names, followed by smiles in places like banks and other service sectors. Especially in a place like a credit union where our financial needs and milestones are discussed and planned. This, however, seems dreamy and unrealistic. But this is what personalization looks like, and it’s not confined… Continue reading The Power of Personalization: Tailoring CX for UK Credit Union Members

The B2B landscape is changing rapidly. Technology is moving to customize businesses in new ways. Companies embracing these changes may be ahead of the competition. From artificial intelligence to cyber security progress, the business industry is changing its operations to keep pace with the demands of the industry. Businesses are now creating strong relationships with… Continue reading Embracing the Future: Key Tech Trends Reshaping the B2B Landscape

US-based luxury furniture manufacturer Value City Furniture was experiencing sleepless nights. Heavy investment with no traction left them vulnerable, while the trepidation of getting things moving enticed them to try new things. The giant furniture manufacturer created a platform named Easy Pass. The platform bridged the data gap between online carts and physical stores. Customers… Continue reading Omnichannel Customer Experience for E-commerce Players: A Primer

The growth and sustainability of the business revolve around finances and its management. For this, businesses use the Account receivables management (ARM) process. Currently, the financial health, recovery rates, and payment periods of the businesses are optimized through the ARM process. This blog explains the meaning of ARM. It also explores the most innovative ARM… Continue reading Account Receivables Management Strategies to Transform Your Business Finances in 2024

In a highly competitive market like the UK insurance sector, every company has to find a niche to thrive and strive; one such differentiator is exceptional customer experience (CX). Today, the customers’ expectations are reaching new heights, and to balance that, insurance companies are embracing new customer service strategies. The Shift from Reactive to Proactive… Continue reading Proactive Customer Service: The Future of Customer Experience in the UK Insurance Sector

In the times of digital money, online transfers, Buy Now, Pay Later, and other Credit Unions have proved more than financial institutions. Embracing the dynamic financial requirements and technological progressions, Credit Unions have become major examples of innovation and inclusion. Credit unions are a vital and proud portion of the UK economic scene, serving over… Continue reading Digital Transformation and Its challenges and Impact on Customer Experience in UK Credit Unions

The soul of Modern Business’s Efficient cash flow is the role of Third-Party Collections. However, a big hurdle is collecting payments on time. Collaborating up with third-party collection agencies (TPC) is one of the strategies businesses deploy to manage receivables efficiently. A vital role is played by TPC by assisting businesses and confronting challenges and… Continue reading The Role of Third-Party Collections in Modern Business

Workforce Management (WFM) is no longer about scheduling and tracking their hours. It is a strategic task that helps businesses to adapt to productivity, increase employee satisfaction, and provide better customer experience. With the rise of automation, AI, and hybrid work models, companies reconsider their Workforce Management strategies to remain competitive. The eight critical workforce… Continue reading The New Era of Work: 8 Revolutionary Workforce Management Approaches You Need to Know

Jack is running a successful million-dollar company that makes an annual turnover of about $100 million. But over the past few months, he and his colleagues have been receiving a lot of mixed reviews for the company’s products and services. Diving deep into the situation, what he found was unanticipated. While a number of customers… Continue reading 10 Quick Tips to Reduce Average Handle Time

Connecting to customers greatly matters in the connections industry, i.e., telecommunication. Now, connecting to customers is not just a task but a necessary component. Connections today have a wide connotation, which involves understanding customers’ requirements and exploring a common point where innovations and customers’ expectations meet. According to the latest data available, the churn rate of… Continue reading The Retention Equation: UK Telecom Industry Insights