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You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help.   What happens during most of these calls is either your… Continue reading Tips To Reduce Dead Air Space While Offering Customer Support

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste… Continue reading Repeat Customers: 7 Factors That Can Help Improve Customer Retention

The utility sector is the spine of modern lifestyle. Enabling smooth functioning of life, the utility sector comprises services such as water, energy, sewage management, etc. Although this sector stays in the center of everyday life but struggles to maintain exceptional customer expectations and faces challenges to walk hand in hand with new features of… Continue reading Utility Debt Collection Recovery: A Customer-First Approach

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’s markets is cut-throat. Everyone, from established players to the new kids on the block, is forced to find new ways of cutting costs and making their operations even more efficient. The slightest difference in… Continue reading Top Reasons to Outsource Your Back-Office Operations

It is imperative that reliance on outdated methods, like invoicing, be abandoned to maintain smooth cash flow in the fast-changing digital economy. It is like an age-old commercial process with manual bills, awaiting payment, and repeat. Nevertheless, today, a rapid change with advancing technology has led to the beginning of digital solutions for business-to-business (B2B)… Continue reading Innovative Approaches To B2b Collections

A recent interview with one of the CXOs gave more insight into the multilingual, cross-channel problems companies currently have and how they can use analytics to provide customers with a seamless experience.   Customers today interact with brands through various channels (mobile applications, social media, websites, chatbots, email, call centers, etc.) and want an improbable… Continue reading The Leading CXO Pick For Enhancing Customer Experience Explained

The fact that customer experience is the key to success is not a new revelation. With the marketplace competition growing fast, delivering exceptional customer service that surpasses all customer expectations is an easy option for business survival and success. Sometimes, even subsistence in this cut-throat competition can seem challenging. But, this can be made easier… Continue reading Top 8 KPIs That Can Help Improve Your Customer Experience

In the past, long wait times, high call volumes, and high turnover contributed to the idea that call centers must be unpleasant experiences, for both customers and employees. And that unfortunate stigma has been cemented into popular culture—ask almost anyone about a call center and you’ll likely encounter a negative reaction. Download our free guide… Continue reading 4 Things you didn’t know about Call Center Services today

If businesses are planes and executives pilots, then dashboards are like displays from the cockpit. The pilot must rely on these blinking lights and twitching meters to understand the diverse conditions and make decisions accordingly. The cockpit displays are designed to assist pilots in making better decisions and flying the plane in the right direction.… Continue reading Key Ingredients of an Insightful Executive Dashboard

It is obvious for you to look from the outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While the ones who have actually worked on an e-commerce platform, in reality, understand that product discovery is the cornerstone. A study discovered that 45% of revenues are generated… Continue reading How E-commerce Platforms can benefit by Improving Product Discovery?