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With the changing trends and the emerging need for improved customer experience, it has become crucial for brands to lay an increased focus on designing better strategies. This can be done by closely monitoring the customer behavior on every step taken and then strategizing the ways to improve the same. Several methodologies can be implemented… Continue reading Mystery Shopping for BFSI: Your Own Supervisory Tool

You always attempt to deliver the best-in-class services to attain maximum customer satisfaction and loyalty towards your brand. But there are times when, even after putting in your best efforts, you find it difficult to attain your goal. Do you know why? This is probably because you have spent most of your time on your products’ promotion… Continue reading The Secret Weapon in Your CX Assessment Arsenal

A contact center’s efficiency is determined on the basis of a number of factors, such as agents’ performance, productivity, and how well they are able to meet the varying demands of the customers. One of the most important metrics that play a significant role when determining a contact center’s efficiency is the length of time… Continue reading Tips to Improve Your Contact Center’s FCR Score

When a customer is asked about the best customer experience they ever had in their life, it would hardly take them a few seconds to smile and begin narrating the story. The same is the case when someone has had a negative experience with a brand. In short, excellent customer experience is what can keep… Continue reading Effective Ways to Deliver Top-Notch CX Every Time

Every business wants to be its customers’ preferred choice. Be it in terms of customer service, products offered, or any other, companies these days want to stay at an edge over their competitors and, hence, keep trying some unconventional ways to improve. Implementing a mystery shopping survey is one such way. Mystery shopping is the… Continue reading 10 Best Practices to Follow and Know More With Mystery Shopping

You have an awesome product range but are unable to market it as you would like to due to reasons like limited resources, incapable human resources, and inefficient technology. On the other hand, your competitor with a similar product range and backed by an experienced team is reaching newer heights of success and expanding rapidly.… Continue reading Tips to Take Advantage of an Outbound Contact Center

It is an era of technological advancements and expansion. With an extensive number of companies introducing some or other advanced technological innovation in the form of products or services, there is no doubt that technology is swiftly substituting the human brain. People are now developing an increased dependence on these advancements. Contact centers are in… Continue reading 6 Facts That Make Customer Support Agents Better Than Chatbots

Online selling and marketing products is a really tough task. With numerous other retailers offering a similar product range at competitive prices, customers are not easy to attract and engage these days. Therefore, making your presence felt demands a lot of hard work and dedication. In such a scenario, planning and managing an online retail… Continue reading Tips to Simplify Online Retail Catalog Management for Retailers

When a customer calls a contact center, they expect the agents to resolve their query at the same time. Aware of their worth, a valuable customer believes that his/her issues are the most critical and, hence, should be addressed first. When the same does not occur in the real-time scenario, it leaves them disappointed. This,… Continue reading 5 Tips to Improve Your First Call Resolution [FCR] Score

Communication is key to everything we do. This is especially true in the business world. From explaining project parameters to pitching a new idea to market your new product, communication is involved at every stage. Download our free guide to discover how call center technology is evolving. Communication is also important when it comes to… Continue reading How To Keep Communication Open With Your Customers