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Customer Support is crucial for any organization’s success today. Retaining customers and growing the business effectively is challenging without a strong support team. However, creating and managing your Customer Support team is not an easy task to accomplish. For smaller organizations with fewer clients, having just a handful of people managing your customer support team… Continue reading Thinking About Outsourcing Your Customer Support? Here’s Why You Should

In today’s rapidly evolving society, customer satisfaction remains the key to success for every organization. Whether you have an in-house team to handle your customer queries or have taken help from an outbound contact center, resolving any customer questions to keep them happy is their utmost priority. As more businesses focus on expanding their clientele and services… Continue reading 5 Things to Keep In Mind before Outsourcing Your Contact Center

NPS Management is a well-known social phenomenon in which a happy customer talks about you to three friends while an unhappy one talks to thousands. Today’s customer wants maximum value for every penny spent on a product or service; therefore, organizations strive to improve customer satisfaction levels, turning a consumer into your authentic brand promoter.… Continue reading How NPS Prediction Impacts “Customer Success”

All businesses today have their own goals, visions and missions. But it is known that every business exists for one purpose – to serve their customers and grow their business. Growing revenues are of prime importance for every organization because that keeps them alive by maintaining their employees and keeping the business running. The best… Continue reading Customer Service – The New Battle Ground for World Class Organizations

Performing the job of a call center agent is never easy. From handling customer requests to resolving their queries, the calls received by the call center agents per day are vast and varied. Therefore, accomplishing success in their profile largely depends on their average time to end a call or resolve a query. In call… Continue reading All About Average Handle Time (AHT)

In the boardrooms of today’s leading enterprises, discussions often revolve around one crucial aspect of business sustainability: consistent and predictable cash flow. While sales and revenues form the backbone of corporate growth, timely converting these revenues, specifically Account Receivables (AR), into liquid assets steers a company’s strategic direction.