Growth is a double-edged sword for many firms. On the one hand, it’s probably your goal: A growing business is a thriving business. On the other, however, growth causes all kinds of “growing pains,” especially as businesses rapidly expand. You may be overwhelmed with the number of new tasks to attend to, and adding staff may seem like a never-ending battle.
There’s one easy way you can handle growth spurts in your business.
While all businesses would like growth to happen in a predictable way they can control, the truth is growth rarely happens that way. So how do you tame it?
One of the best solutions is outsourcing. Instead of trying to wade your way through areas you’re unfamiliar with, such as call center technology or accounts receivables, simply hand it to the experts.
Unlike your firm, an outsourced firm already has the expertise to handle these tasks smoothly and effortlessly; all you need to do is partner with a provider to get the services you need.
Choose the Right Partner Provider
You can’t just blindly pick a provider; the move to outsourcing needs to be carefully calculated.
It might seem like finding the right partner will take as long as hiring someone or installing the new software system you need to run! While it’s true you need to take some time, partnering with a provider is actually like hiring a team of qualified, capable people in one fell swoop.
You’re probably not going to be able to hire all of your call center staff members on the same day—but you can hire your provider’s team of qualified call center experts.
What about Cost?
You might try to keep things in house because you think it’ll be more economical in the long run. Chances are, however, outsourcing will still be the best pricing you can get. Think about the time and money you need to put into hiring, training, and retaining staff members for HR functions or a call center; and then think about how current staff’s time could be more effectively used. And what happens if your call center has high turnover?
Outsourcing mitigates these costs; you only need to worry about hiring the provider. You don’t need to put the extra resources into staffing concerns, meaning your current staff members can direct their efforts to where they really need to concentrate.
What about Scale?
Perhaps the most common concern of all is how easily outsourcing allows you to scale. Many businesses undergoing rapid growth wonder if a provider will be able to keep up with them. What happens when they need to expand services again in six months? Similarly, they might also wonder what happens if things happen to go south.
A good provider will be able to scale with you, every step of the way. Simply ensure you’ve picked the right provider, and you’ll be set, no matter what tomorrow holds for your business.