The rise in popularity and need for sustainable energy requirements is opening opportunities for innovation and development. Although the sun is 93 million miles away from our planet Earth, solar companies in UK are making all efforts to come near to their customers. From digital tools to artificial intelligence, the companies are not leaving any stone turned in order to deliver exceptional customer experience.
- As per Green Economy’s article Our Energy Future: Solar Power– Equating to over 1.2 million rooftops, with one in every 20 buildings in the UK using solar technologies, making solar power one of the UK’s fastest-growing renewable energy sources.
- As per latest data on Statista Solar Energy in the United Kingdom, electricity production in the Solar Energy market is expected to reach 43 billion kWh by 2025. The market is forecasted to grow at an annual rate of 1.97%, reflecting the Compound Annual Growth Rate (CAGR) from 2025 to 2029.
- According to the Global Market Outlook For Solar Power 2023 – 2027 report, by 2030, solar energy will probably comprise up to 20% of the UK’s total electricity generation.
- According to the data from the UK Customer Satisfaction Index (UKCSI), energy companies continue to be among the lowest-rated industries, scoring 69.8% in July 2024, compared to the all-sector average of 75.8%.
- How Solar companies can enhance CX
- Going omni-channel
With over 50% of web traffic originating from mobile devices, multi-device digital journeys have become the new normal.
About 60% of consumers would consider switching energy providers if offered a better digital experience.
- Deploying Predictive maintenance technologies
Enhances CX and customer satisfaction and also reduces operational costs by 20%.
The sun is continuing its task of rising and shining, and on the other hand, solar companies are busy making the customer journey seamless and convenient. By incorporating digitization, personalization and human touch, they are enhancing the CX, the secret sauce that turns customers into brand ambassadors.
Our Energy Future: Solar Power
Solar Energy – United Kingdom
UK Solar Power Market
Global Market Outlook For Solar Power 2023 – 2027
Ofgem sets out vision for customer service culture change to make energy sector best in Britain
20+ Customer experience statistics for 2025
Powering Up CX: How Renewable Energy Companies are Digitally Transforming the Customer Experience in the US
