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Topics: Call Centers, Consulting, Outsourcing, Customer Care, Sales and Acquisition, Accounts Receivable Management, Strategy, call centre, BPO, Lead generation, Customer Service, Technology, Compliance, Communication, ARM, Accounts Receivable

Your company is important to you; you want it to succeed. Success is knowing you need help to keep on top of all areas of your business. Subcontracting your processes places them in the hands of experts. The world of Business Process Outsourcing (BPO) is vast and can be confusing. Yet, there are a lot of options if you are looking to outsource some of your processes. Here are some of the services you can outsource to help ease your stress and workload

Customer Care/Service

The customer-facing process, through the entire customer life-cycle, is the most well-known service that companies outsource. Firms entrust their customer service process to outsourcers to provide expert, customized care to every customer. Outsourcing your customer care will provide your customers with the best service through many communication channels as BPOs invest in the best contact centre technologies. Trust your outsourcing partner with your essential customer service process and see your customer satisfaction increase for a marginal cost outlay.

Information Technology

Information Technology (IT) is an integral part of daily life for companies and private citizens. In IT you have an opportunity to outsource a variety of work. Whether you are looking to hire a company to program for you, if you need a team to support your customer-facing application or you need in-house support for your internal operations, you will need a group to help your IT processes. So much could go wrong if you hire the wrong people. Your outsourcing partner will find the right people to deliver skilled and knowledgeable support and will ensure that your business continues to run smoothly.

Accounting

Accounts Receivable

When a business is small, the bookkeeping and accounting can be done in-house with little challenge. As your Company grows, your Accounts Receivable process will become more challenging, and difficult to handle without assistance. Your time and effort are better utilized elsewhere, and your BPO partner will help you by providing you with the many financial and management reports you need to make business decisions with real-time data and key performance indicators. Trusting an outsourcing company will increase your cash flow, improve your accounts receivable processes and avoid costly errors.

Quality Assurance

You work hard creating your products, and you want to stand behind a product that works. Quality Assurance (QA) is the process of confirming that your product meets all expectations for quality. The practice is common in the software industry. But, Manufacturing and Customer Service can also benefit from a robust QA process. QA experts provide you with unbiased and useful feedback, providing you with cost-effective results for your product or services.

Human Resources

One of the most time-consuming business processes for your organization is management of Human Resources. Hiring, payroll, benefits, and data entry are all necessary to your business, and can be handed over to your BPO. Having someone to care for these tasks will ease your workload and provide you with expert help. Many of these functions are standardized, which makes them ideal for outsourcing, providing your employees with necessary services by an experienced team for a reduced cost.

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Strategic Planning

We have discussed in detail how important it is to have a strategic plan and how those plans can go wrong without help. Strategic plans work like a roadmap, helping you take your company from where you are to where you want to go. The planning process is very involved: having an experienced partner to help guide you through the steps will help you have the best chance of success.

 

The outsourcing industry exists to help your business grow and succeed while saving you money. Pairing with a great company who want to help you and your business is essential to becoming the best version of your company that you can be.


Reach out today to see how Bill Gosling Outsourcing can serve your business and help you reach new heights.

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Chris Spencer

Chris Spencer

Chris has 25 years of global business development experience making him an ideal client advocate; helping to shape the customer acquisition strategy, and drive enhanced value to Bill Gosling prospects and customers. He is a sought-after conference speaker in the area of customer experience and is a well-recognized leader for helping to pioneer both the introduction of technology innovation, localization and global strategies to his customers. Chris has held a number of senior positions over his career; AT&T (Channel Sales Leader), Blue Ocean (President), SITEL (VP, Business Development) and more recently as a Senior Management consultant to several iconic brands prior to joining Bill Gosling.

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