Connect with Bill Gosling Outsourcing
Strategic CX and Collections Solutions for Financial Services & Fintech
Bill Gosling Outsourcing (BGO) blends AI, automation, and a high-touch global workforce to deliver seamless, compliant customer care, collections, and back-office support. With decades of domain expertise and agile hybrid staffing, we help leading financial brands scale, reduce cost-to-serve, and protect customer trust—without sacrificing CX
Talk to: Sharon Mason, VP Sales — Bill Gosling Outsourcing
sharon.mason@billgosling.com (213) 700-0456 billgosling.com
Solution-driven sales leader with expertise in business planning, sales management, and BPO strategy. Sharon helps financial services leaders align outsourcing with growth, compliance, and customer experience priorities.
Why Leading Financial Brands Choose Bill Gosling Outsourcing
- AI that moves the needle: Automation, risk flags, and smarter routing for lower AHT and higher FCR.
- Human-centered engagement: Empathy + expertise for regulated interactions that still feel personal.
- Global, hybrid workforce: Onshore/nearshore/offshore elasticity for peak seasons and rapid launches.
- Deep financial services expertise: 70+ years delivering regulated, audit-ready operations.
- Outcome-focused: Transparent KPIs; measurable improvements in cost, CSAT/NPS, and recovery.
