Utility Customer Operations · North America

Scale service, expertise and technology as utility demands evolve.

Regulated or non-regulated — we run customer service, collections and back-office operations 24/7. Trained utility specialists plus AI-enabled automation, so a storm event, a billing cycle or a churn wave never shows up in your service levels.

Built for storm events, seasonal peaks, billing cycles and unexpected increases in customer contact.

Book a Demo → Talk to an Expert →

7 Dcades

of Experience

24/7

Coverage

Human + AI

Model

Verticals

Industries & Services

Regulated or non-regulated, each utility operation demands the right expertise, governance and technology.

Explore the capabilities designed around your operating environment and business priorities.

DEV — unified grid (replaces the two-view switcher): Single component now serves all three of Steve's asks: (1) collapsible Regulated / Non-regulated — the two group header rows collapse/expand their rows (Regulated open, Non-regulated collapsed by default to save height); (2) Industries + What We Do combined — services are columns, verticals are rows, one section; (3) "here's the services we do for each one" — the dot matrix is the always-visible answer. Interactions: click a vertical row → accordion expansion beneath it with that vertical's description + only its mapped service cards (one row open at a time); click a service column header → service detail card in the panel below the table. All content is generated from the VERTICALS and SERVICES objects in the script — single source of truth, CMS-ready. ⚠ Service names "Business Support" and the Compliance/CX split still need Steve's confirmation. ⚠ Dot placements are inferred mappings — Steve to confirm each row (e.g. does Collections apply to regulated verticals? BGO's heritage says yes; current site copy doesn't).

Regulated DistributionElectric Utilities — When the grid goes down, your call volume goes up 40x in an hour. We staff for that hour — plus the NERC CIP evidence trail and AMI/CIS billing work that fills the quiet ones. Core services: CX — Voice, Compliance, Business Support.Natural Gas LDCs — Your emergency line can never ring out — and now Subpart W pulls you into federal reporting on top of it. We staff the winter peak and build the methane documentation while your team runs the system. Core services: CX — Voice, Compliance, Business Support.Water & Wastewater — PFAS deadlines, Lead and Copper Rule notifications, and the wall of calls that follows every rate increase — the compliance outreach your three-person office was never sized to deliver. Core services: CX — Voice, CX — Non-Voice, Compliance.Non-regulatedPropane Dealers — A missed 2 a.m. delivery call in January is a lost customer by spring. We answer after hours, coordinate dispatch, and keep the DOT paperwork current — so winter is revenue, not triage. Core services: CX — Voice, Business Support.Residential Solar — Every hour your team spends chasing permits and rebate paperwork is an hour not on a roof. We run permitting, post-install support, and IRA rebate processing — your installers install. Core services: CX — Non-Voice, Sales & Acquisition, Business Support.Community Solar & VPP — Community solar loses 22–28% of subscribers before year one — mostly to billing confusion, not price. We run multi-state subscriber billing, dispute resolution, and the retention program that keeps year one from being the last. Core services: CX — Non-Voice, Sales & Acquisition, Collections & AR.Green Energy REPs — When ERCOT spikes, your phones melt and your competitors' win-back teams start dialing. We absorb the call storm, protect enrollment accuracy, and run the renewals that keep your book intact. Core services: CX — Voice, Sales & Acquisition, Collections & AR.

Don't see your vertical? The model flexes. Tell us what you run and we'll map the services to it — not the other way around.

Talk to us →

Or browse by service —

Operational Friction

The pressures aren't slowing down. We help you scale capacity, expertise and technology where it matters most.

DEV — POV filters (Steve's feedback #1): Two filter groups. Primary (Regulated / Non-regulated) is single-select toggle; sub-labels are multi-select. Universal POVs carry data-reg="both" and match EITHER primary filter. Sub-label set is the six confirmed in the v2 labeling grid. Score badges show "— /10" until Steve returns the scored grid — then bind real scores and default-sort cards by score DESC within the active filter. Each brief's downloadable PDF must carry the same three tags on its title page, bottom-right: Regulated/Non-regulated · Sub-label · Score /10. Default state (no primary and no sub-label selected): show only the first 4 cards + "Explore all 26 →" CTA below the grid — keeps the section height down until the visitor either filters or explicitly asks to see everything. The moment ANY filter is applied, all matching cards show immediately (no 4-card cap) and the CTA hides — filtering itself is the "explore" action at that point.

No briefs match this combination. Clear a filter to widen the view.

Proven Excellence

Compliance
Achieved

Real-time QA monitoring across every interaction, no exceptions.

Improvement in Collections Recovery

AI driven outreach delivering revenue that would otherwise walk out the door.

Hold Time
Reduced

Process inefficiencies identified and eliminated at the source.

Reduction in Cost per Meter Serviced

Every operational gain compounds into a number your CFO will recognize immediately.

Scale service, expertise and technology as utility demands evolve.

Regulated or non-regulated, each utility operation demands the right expertise, governance and technology.

The pressures aren't slowing down. We help you scale capacity, expertise and technology where it matters most.

Proven Excellence

Human + AI. Watch How It Actually Works.

Playlist

LET'S MAP YOUR OPERATION.
TOGETHER.

Scale service, expertise and technology as utility demands evolve.

Regulated or non-regulated, each utility operation demands the right expertise, governance and technology.

The pressures aren't slowing down. We help you scale capacity, expertise and technology where it matters most.

Proven Excellence

Human + AI. Watch How It Actually Works.

Playlist

LET'S MAP YOUR OPERATION. TOGETHER.

LET'S MAP YOUR OPERATION.
TOGETHER.