AI voice agents absorb the surge. Compliance-trained specialists handle what they can't.
Customer service, sales, collections, and back-office support for electric, gas, water, propane, solar, and retail energy providers across North America — built around storm season, winter peaks, and rate cases, not generic call volume.
We map our services to your tier — Enterprise, Upper Mid, or Mid-Market and to the regulatory, billing and surge realities that define your industry.
Outage call surges, NERC CIP compliance, and smart meter and billing system (AMI/CIS) integration handled by trained specialists and AI voice copilots.
Winter peak overflow, EPA Subpart W methane reporting, and emergency lines staffed and AI-augmented around the clock.
PFAS monitoring support, Lead and Copper Rule notifications, and rate-increase inquiry surges - outreach and reporting at scale.
After-hours delivery orders, dispatch coordination, DOT documentation - never miss a winter call again.
Permitting coordination, post-install support, IRA rebate processing - let your installers install.
Multi-state subscriber billing, dispute resolution, 22–28% churn — retention programs built for community solar.
ERCOT price-spike call storms, renewals, enrollment accuracy - omnichannel CX that scales with volatility.
Not listed?
Talk to us. We map our model to your operation — not the other way around.
TALK TO US →AI voice agents handle the first 60 seconds. Our expert humans handle what matters — complex disputes, hardship intake, regulated collections, retention saves.
Inbound, outbound and omnichannel CX delivered by certified utility-trained agents — augmented by AI voice copilots that deflect, transcribe and route.
Customer acquisition, enrollment processing, renewal & retention outreach — purpose-built for retail energy and solar pipelines.
70 years of regulated, compassionate collections. AI-assisted prioritization, propensity-to-pay scoring, and human agents who protect your brand.
Document-heavy work re-engineered with AI extraction and human review — rate cases, EPA filings, NERC CIP evidence, AP/AR, payroll.
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Tell us which vertical, tier and surge season you're planning for — we'll show you the blended human + AI model built for it.
