This whitepaper provides a comprehensive guide for utility companies by delivering an overview of the CSAT metric and its relevance. It then delves into 2023 Customer Experience Benchmarks for the Utility Sector. Additionally, the whitepaper explores the significance of CSAT within the utilities sector. It also sheds light on how CSAT metrics can be effectively utilized to identify areas for improvement, optimize operations, and drive overall business growth.
Do you know the industry average for energy utilities is 72 on the CSAT scale? For more such informative facts download the ultimate CSAT Metric whitepaper for Utilities!