Our Client, a national logistics company, functions in over 220 counties and territories worldwide. They are dedicated to creating a powerful international supply chain to help their Clients move products across national boundaries. The company has been in business for more than fifty years and has grown greatly in that time.
Bill Gosling Outsourcing paired with our Client to eliminate inefficiencies in their processes and improve the service experience for their customers.
Bill Gosling Outsourcing collaborated with our Client to develop new technology and communication strategies that emphasizes the customers’ experience, while increasing efficiency and reducing operating costs.
In this case study, we look at:
Download this case study to learn more about how we helped a global logistic provider increase efficiency and lower staffing requirements through interactive virtual communications (IVC).