The IQS Metric: A Measure of Customer Service Quality in Utility Companies
The utility industry has always played a critical role in providing essential services to communities and individuals, ranging from electricity to water, gas, and waste management. The companies operating in this market have long since embraced digital transformation, especially for customer service tools and procedures, to streamline and speed up their activities. In this ongoing change, quality metric, IQS has played a crucial role, especially in streamlining business responses, including call deflection, and in the automatic era of invoices and contracts.
In the whitepaper, we outline the following:
Download the whitepaper to learn more about the significance of IQS metric in the utility sector.