Blogs

Let’s visualize a situation where you are sitting in an important client meeting and your phone rings. Considering the gravity of the situation, you didn’t pick up the call. Within a few minutes, you received a message stating that “someone was trying to reach you,” but you didn’t know who it was. Then, you received… Continue reading Omnichannel Engagement in Debt Collection: How to Reach Customers Where They Are

The US healthcare system is one of the most developed and modernized globally. Powered by an expected $6.8 trillion spend by 2030 and with a wave of innovation, this sector is moving forward at an incredible speed.  AI-powered diagnostics and virtual patient monitoring are becoming a new normal. Also, the adoption of data security measures… Continue reading What’s Next for Healthcare sector in the U.S.?

The modern UK travellers expect more than a smile at check-in and a paper brochure. Today’s travel world is propelled by digitization, and customers expect a seamless, personalized experience and real-time solutions. The travel customer experience (CX) has become a battlefield where the ammunitions are convenience, connection, and personalisation. Understanding the new kind of traveller… Continue reading The Evolution of Customer Experience (CX) in UK Travel

Credit unions are grabbing the attention at times when big banks are losing customers’ trust and loyalty. These member-owned institutions are gaining momentum by blending customer-centric approaches, digital renovation, competitive rates and the community’s loyalty and trust.  As you will read ahead, membership has steadily increased due to the deployment of enhanced technology, reliability, and… Continue reading Growth Trends and Insights: Are Credit Unions the next big thing?

A significant transformation is taking place in the UK energy market. Today, customers are more aware, empowered, and digitally connected. The service prices now don’t hold the power to keep the customers loyal.  As per ElectraLink’s report Switching rises 38% in 2024 approximately 3.21 million UK households switched providers in 2024. This switching is a… Continue reading Reducing Customer Churn in the UK Energy Market: CX Strategies That Work

Today every facet of financial services, is being restructured by technology. Innovative solutions are adopted by credit unions to improve member experiences, streamline operations and to thrive in the highly competitive market. In this industry insight Tech Pulse: The Latest Innovations in Credit Union Sector we will explore revolutionary trends and trailblazing technologies that are… Continue reading Tech Pulse: The Latest Innovations in Credit Union Sector