Blogs

To many, call centers seem like relics of the past. After all, most people remember the frustration of calling a company for service; you’d ring up and then wait on the line forever! Or maybe you could only call between nine and five. Today, you have so many different options for getting in touch, you… Continue reading Why call center customer service is so important

It is no secret, Bill Gosling Outsourcing is a fan of geese. There is nothing quite like seeing those dark shapes streaking across the sky: from the iconic flying V-formation to their unique honk, geese are fascinating creatures. Wildlife scientists have been studying some of their interesting qualities, and have discovered these 5 behaviours that… Continue reading 5 things geese can teach you about teamwork.

Technology has had a profound effect on consumers’ buying habits. This new world has encouraged growth in online retailers. Anyone who’s recently bought from online retailers knows that new innovations have made the shopping experience more convenient and efficient. But these changes have also affected buyers’ expectations. They get impatient if a transaction takes too… Continue reading How call center technology is improving customer care

When you think about outsourcing a call center, you may think about the stereotypical offshore operator answering the phone for your customers. For that reason, many people automatically write off outsourcing. But call centers exist all over the world, and the most popular location for call centers is actually the Philippines. While few people may… Continue reading How a Philippines call center can satisfy your customer service needs

You’re keenly aware of just how important accounts receivable is for your business, and you know how difficult it can be as well. While you hope most of your customers pay on time, without any difficulty, there’s always going to be those customers you need to chase down for payment. With the recent impacts of… Continue reading What is skip tracing?

The current challenges facing the global economy and society at large during this global pandemic, will increase the challenges for new graduates entering the job market. Competition for skilled positions will be fierce and companies will be struggling to spend on hiring. In the face of these obstacles, past graduates have sought positions in fields… Continue reading Why recent grads should consider a call center job