Blogs

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste… Continue reading Repeat Customers: 7 Factors That Can Help Improve Customer Retention

  In the past, long wait times, high call volumes, and high turnover contributed to the idea that call centers must be unpleasant experiences, for both customers and employees. And that unfortunate stigma has been cemented into popular culture—ask almost anyone about a call center and you’ll likely encounter a negative reaction. Download our free… Continue reading 4 THINGS YOU DIDN’T KNOW ABOUT CALL CENTER SERVICES TODAY

If businesses are planes and executives pilots, then dashboards are like displays from the cockpit. The pilot must rely on these blinking lights and twitching meters to understand the diverse conditions and make decisions accordingly. The cockpit displays are designed to assist pilots in making better decisions and flying the plane in the right direction.… Continue reading Key Ingredients of an Insightful Executive Dashboard

It is obvious for you to look from the outside and discover fulfillment rate and delivery speed as the key to success in the E-commerce industry. While the ones who have actually worked on an e-commerce platform, in reality, understand that product discovery is the cornerstone. A study discovered that 45% of revenues are generated… Continue reading How E-commerce Platforms can benefit by Improving Product Discovery?

The saying, “Most of the world will make decisions either by guessing or using the gut. They will either be lucky or wrong”, explains to us how lost we all are without proper data. Data is important, but not all data is critical; only organized data is useful, and the rest is just a liability.… Continue reading Future Ready Data Visualization Tools for Business Executives

For millions of people, everything on the Internet starts with a small search on Google. Every minute, over 5.9 million searches are made on Google alone. While links to websites like Facebook, YouTube, and Gmail are the most searched queries, millions of people use Google for Product Discovery as well. Google has ruled the Product Discovery landscape… Continue reading How to Optimize E-commerce Search for better Customer Experience?