Blogs

Globally, the travel sector is going through some major transformations, both factually and digitally. We are fortunate to live in a time when we can plan a long trip with few clicks, pay digitally, book a cab from the phone, walk through the airport with biometric and facial recognition, receiving personalized itineraries with things to… Continue reading The Future of Customer Experience in Travel: Trends & Innovations in the UK

Delivering exceptional CX has become quite a vital task for utility companies in order to maintain customer retention, loyalty and market share. Previously the major concern of utility providers was concentrating on regulatory compliance and operational productivity. However, the sector has realised that they need to level up their customer support to and adopt digital… Continue reading CX as a Competitive Edge in UK Utility Sector

Previously, landlines, twisted cables, and delays were the things that symbolized telecom. Now, the telecom industry has entered its maximum potential phase with digitization. Communication and connection have achieved new magnitude with the onset of 5-G, omnichannel, and AI-enabled networks. Also, the requirement for smart, fast, and dependable communication is highest today, and digitization is… Continue reading How Digitization is Revolutionizing the US Telecom Scene

Today the progression rate of the UK financial sector is faster than ever. The movement of money is restructured by the development in technology, expectations of customers and legal compliances. The whole process of payment, saving and investment is reformed by the upsurge of banking driven by AI, embedded finance, in fact the financial services… Continue reading Key Financial Trends and insights for UK in 2025

Besides the sun, the other gleaming element that brings brilliance to the UK’s solar sector is Customer experience (CX). Whereas the solar panels are immersing the rays, the companies are embracing and thriving for the new X factor, i.e., delivering consistently remarkable CX. We all know the importance of sustainability and climate change in the… Continue reading How CX is Energizing the UK’s Solar Revolution

How would it feel to walk into a superstore, grab all the things you need, and leave without having to wait in the purchase line— all while receiving offers on your mobile that are tailored as per your previous purchases? The universe of connected commerce is a sphere where big retail chains are the torchbearers… Continue reading Connected Commerce: How Digital Tools are Elevating Big-Box Retail