Blogs

You have been calling the customer care center for the last 10 days to get your query resolved. But, every time you call, your call gets connected to one of those representatives who either lack knowledge or are incompetent to offer the requisite help.   What happens during most of these calls is either your… Continue reading Tips To Reduce Dead Air Space While Offering Customer Support

For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste… Continue reading Repeat Customers: 7 Factors That Can Help Improve Customer Retention

The utility sector is the spine of modern lifestyle. Enabling smooth functioning of life, the utility sector comprises services such as water, energy, sewage management, etc. Although this sector stays in the center of everyday life but struggles to maintain exceptional customer expectations and faces challenges to walk hand in hand with new features of… Continue reading Utility Debt Collection Recovery: A Customer-First Approach

Whether you’re a pharmaceutical company, a major telecommunications firm, or a start-up seeking to disrupt existing markets, the competition in today’s markets is cut-throat. Everyone, from established players to the new kids on the block, is forced to find new ways of cutting costs and making their operations even more efficient. The slightest difference in… Continue reading Top Reasons to Outsource Your Back-Office Operations

It is imperative that reliance on outdated methods, like invoicing, be abandoned to maintain smooth cash flow in the fast-changing digital economy. It is like an age-old commercial process with manual bills, awaiting payment, and repeat. Nevertheless, today, a rapid change with advancing technology has led to the beginning of digital solutions for business-to-business (B2B)… Continue reading Innovative Approaches To B2b Collections

A recent interview with one of the CXOs gave more insight into the multilingual, cross-channel problems companies currently have and how they can use analytics to provide customers with a seamless experience. A recent interview with one of the CXOs gave more insight into the multilingual, cross-channel problems companies currently have and how they can… Continue reading The Leading CXO Pick For Enhancing Customer Experience Explained