Like a drilled, well-honed flying V, our Omnichannel approach lets us build technology-focused, flexible, and agile solutions that scale and grow as quickly as needed. We operate with honesty and transparency and our clients know we'll do the right thing when it comes to their brand. At the end of the day, we're a flock you can trust.
No matter what your contact center needs are, you can always count on us to provide a certainty of supply to keep your business running while we keep on making lives better, one connection at a time.
When it comes to ARM, we know a thing or two about how to maximize your return. While working as an extension of your brand, our agents can help support your business by offering guidance to your customers while leading them to solutions to ensure customer retention and meet your goals.
TECHNOLOGY SOLUTIONS
Bill Gosling offers CRM capabilities via our in-house customizable platforms to help you manage customer databases, orders, and more. Bill Gosling is a Zendesk official partner but can also integrate with a variety of CRM platforms based on client needs.
Maximize profit, mitigate risk. With Bill Gosling's AI Contract Management technology, we can help you manage all your customer agreements. From financial agreements to property and user agreements, keep your legal commitments organized and protected with multi-step authorization and SSL encryption.
We offer our AIC customer website for your 3rd party collections needs. Empower your customers with our digital collections website, which helps to increase response and repayment rates across the board.
Bill Gosling offers fully integrated email solutions, including design, implementation, and reporting. We help you design and deliver your email message to your customers with customized brand images and hyperlinks.
Our Web-based/Embedded or popup chat window can be used on your website to provide canned FAQ responses for faster service or assign chats to an operator or multiple departments. You can also transfer chat to live agents or use it for internal operator-to-operator team support to enhance customer experience. Live Chat can also send automatic chat invitations and use visitor/GeoIP information to customize chat experiences.
Our outbound IVC platform helps optimize the customer experience and is typically used for high volume call types that can be simplified with self serve option for your customers.
With a fully-hosted solution that requires no hardware or software, Bill Gosling’s automated outbound IVR and self-serve inbound IVR can handle anywhere from 1 to 1,000,000+ records and gives you the ability to transfer the customer to any endpoint including Live Agent Support.
Messages can be personalized on any data point using Text-to-Speech (TTS), pre-recorded voice, or a combination of both with multi-language capabilities including, English, French, and Spanish.
We provide many SMS options to keep your customers informed. Our SMS services send personalized account notifications and activations for two-way SMS text conversations or pre-loaded FAQ responses. Images or URLs can be included to promote offers or transfer customers to live agent support.
Our Business to Business Collections can help you recover unpaid invoices and outstanding debts for companies of all sizes.
When some processes are ideal candidates for Business Processing Outsourcing, Bill Gosling steps in. We provide chat and email support, and various services in the areas of finance & accounting, data management, transcription, and document management.
We are able to lend our expertize to clients across an array of services including business process management, business intelligence & analytics, and customer experience management. From gap analysis and market research to data scraping and competitive analysis - and everything in between - Bill Gosling is a valuable consulting partner.
We provide comprehensive e-commerce outsourcing services like catalog management, product discovery services, seller and buyer management, and e-commerce analytics.
An iterative and collaborative process allowing us to guide your strategy and transform your business.
This process will help you move from your current state to one that is customer-centric, combining our best practices with the realities of your business and vision for the future. The Flight Plan™ produces a consolidated strategy and a list of implementable tactics to guide your transformation.
A commitment to work with us.
The Flight Plan™ is a stand-alone experience that will help you decide what you need to do to transform the customer experience. It will provide you with the direction to transform your business with no future involvement of Bill Gosling Outsourcing.
Our QA Services combines exceptional human knowledge, best in class speech technology, and a state of the art reporting platform to ensure your quality initiatives focus on the elements of service delivery that matter most.
With customer interactions becoming ever-more digital, the increase for fraud and risk is also booming. As experts in the contact center world, Bill Gosling can assist with automated fraud processes as well as coach clients through current gaps in contact centre processes that are exposing their business to risk.
It is a different approach to systems architecture and a proprietary process designed to assist you in aligning your business strategy to your technology and services. You may think that you are already doing so, but what are your metrics telling you?
The goal of Solutions Architecture is to ensure your service is aligned with the objectives of your business. We take the objectives, dismantle them, and put them back together in a way that is focused on solutions to meet your goals rather than just actions that meet the requirements.
When we look at a long-term strategy we need to consider influencing factors, but at this stage we look at designing, describing, and managing the solution engineering in relation to specific business problems to ensure the solution-based approach will take your business further.
Our training programs exemplify the industry standard for developing and nurturing talent. We have an extensive content library built on a vision of creating binge-able content for learners that is hosted digitally and readily available anywhere.
We create a custom training path for each partner based on specific requirements and we leverage various learning methods to drive engagement and interaction during classes. With (almost) limitless training capabilities, we can help you create the Training solutions you're looking for.
Get the most out of your team; we have the resources, skills, and tools to provide clients the ability to maximize scheduling and forecasting with a collaborative approach. Our WFM tools provide a continuous flow of information and active real-time feedback between all groups involved. Bill Gosling's Workforce Management strategy keeps the customer experience, communication, and community in mind to ensure you get the best results.
NEQQO synergizes deep human expertise, with state-of-the-art speech technology and an advanced reporting and analytics platform. Know more here: https://www.billgosling.com/services/neqqo
