What Is NEQQO?

NEQQO synergizes deep human expertise, with state-of-the-art speech technology and an advanced reporting and analytics platform. This ensures that your business gains valuable insights into the critical components of service delivery.

NEQQO enables you to analyze the Key Performance Indicators related to call center and agent performance, have 100% of calls transcribed, and gain insightful and actionable business information regarding customer experience, agent performance, operational productivity, and efficiency.

Key Features​

  • Deep dive on Omnichannel interactions
  • Identify Root causes of customer frustration
  • Improve sales Conversion/ Collections
  • Easily track and improve FCR, AHT and Compliance
  • Increase QA coverage through automation & efficient monitoring
NEQQO Key Features (1)

Key Features​

Leverage Speech Analytics on 100% of contact center interactions to determine top opportunity areas

Analyze agent trends over time to assess emerging issues for quicker action & control

Improve Compliance through timely audits and alerts

Deep Dive Analytics on prioritized interactions, to identify issue root cause

Custom Reports & Dashboards for regular business insights and trends

Inbuilt quality program to drive CX and business improvement

Why NEQQO​ ?

Improve-Customer-Experience

Improve Customer experience

  • Utilize collective voice of customer
  • Root causes of customer frustration
  • Sentiment detection
  • Deep dive on Omnichannel interactions
Improve-Value-Propositions

Enhance Value Proposition

  • Call driver analysis
  • Root causes of customer frustration
  • Drive change management
  • Performance(new offers)
Performance-&-Risk-Management

Performance & Risk Managment

  • Increased QA coverage through automation and efficient monitoring
  • Risk management
  • Regulatory compliance
Metrics-&-KPI-Improvement

Metrics & KPI Improvement

  • Improve handle time improve first contact resolution improve Sales
  • Conversion/collectiions
  • Increase customer relation

Customers Testimonials​

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"My favorite feature is the Dashboard, the variety of ways you can sort different call; for example, being able to sort auto fails for compare and review."
Leading British Telecom Company
QA Manager
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"The insights that are provided are actionable and relevant. The STS insights in pariticular are a valuable resource that helps us determine our retention strategies and how to best ensure the agents are successful."​
Leading North American News Agency
Director, Client Services
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