NEQQO synergizes deep human expertise, with state-of-the-art speech technology and an advanced reporting and analytics platform. This ensures that your business gains valuable insights into the critical components of service delivery.
NEQQO enables you to analyze the Key Performance Indicators related to call center and agent performance, have 100% of calls transcribed, and gain insightful and actionable business information regarding customer experience, agent performance, operational productivity, and efficiency.
Leverage Speech Analytics on 100% of contact center interactions to determine top opportunity areas
Analyze agent trends over time to assess emerging issues for quicker action & control
Improve Compliance through timely audits and alerts
Deep Dive Analytics on prioritized interactions, to identify issue root cause
Custom Reports & Dashboards for regular business insights and trends
Inbuilt quality program to drive CX and business improvement