Quality Services

Your Quality Partner for Every Channel and Every Interaction

What makes Bill Gosling Outsourcing Quality Service valuable is that through domain expertise spanning 20+ years (completing 100 million quality transactions for many global brands), leveraging highly skilled low-cost resources and state-of-the-art technology, we deliver exceptional accuracy and insights that routinely provide an ROI that positively impacts not only customer satisfaction (CSAT) or NPS but also bottom line revenues and expenses.

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Manual or Transaction Quality Evaluations/Assessments

We offer in-depth manual assessments to ensure customer service meets the highest standards by evaluating each transaction.

QA Automation with NEQQO Business Insights Solution

NEQQO optimizes the quality evaluation process through automation, ensuring consistently high objectivity and accuracy in every transaction.

Business Insights

Maximize business efficiency with our advanced reporting suite, offering real-time insights to address emerging issues swiftly and enhance the overall CX.

What Sets us Apart

  • Multi-Channel Support
  • Skilled and Empathetic Agents
  • Data-Driven Insights
  • Cost-Effective Solutions
  • Compliance and Security

Pursue Excellence
Enhance Operational Quality with Expert Guidance

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+1 844-200-2467

Toll-free from Canada