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Leading North American Technology Player Improved CSAT and Saved Costs by Reducing AHT of Service Calls (11)

Introducing IQS Metric System for Better Edtech Customer Experience 

The EdTech industry provides numerous learning opportunities to its users and is growing drastically. Recent events have led to an accelerated adoption of these platforms. However, the sector faces some limitations that hinder its progress, particularly regarding customer engagement. Therefore, customer support and communication services have become essential for EdTech companies to ensure efficient user experience management and sustainable growth. The QA team ensures investment in metrics such as IQS for improving customer acquisition and managing the organization's reputation. 

The whitepaper discusses the significance of the IQS metrics and: 

  • Global Market Value of the Edtech Industry
  • Role of IQS metric in defining Edtech customer satisfaction index
  • Statistical Representation of Metrics CSAT, IQS, Net Promoter Score, and FCR Rate
  • Tools and Technologies in Edtech Customer Service
  • Future Goals and Predictions

Download the whitepaper to learn more about Edtech Customer Service and the role of the IQS metric in it. 



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