Management Team

Our team is made up of almost 2,100 individuals, across four countries. The management group that guides that team is comprised of incredible diversity. We passionately work for our partners to build the right solution for each specific challenge.

From agents to executives, we are so incredibly proud of our people. Every single person within our organization has proven his or her aptitude to do the job they do, from graduating from our training program, to completion of in-depth client-specific training.

David Rae

Chief Executive Officer

David Gallagher

Executive Vice President

Tom McCausland

Partner & Consultant

Kenny Johnston


Joe Fanutti

Chief Financial Officer

Phil Newfeld

SVP, Strategic Operations

Martin Roseweir

Managing Director and SVP, Operations U.K.

Jason Henning

SVP, Operations US & Philippines

Chris Spencer

VP, Business Development

Donna Moore

Vice President, Operations

Lou Campanella

Vice President, Operations

Natasha Leitch

Vice President, Operations

David Clements

VP, Operations

Gaye Quintana

Vice President, Operations

Joel MacCharles

Vice President, Learning and Innovation

Janine Burch

Vice-President, HRIS, Recruitment & Payroll (Global)

Steven Hearton

Operations Manager

Muriel Bouganim

Operations Manager, Montreal

Michelle Xia

Global Controller

James Robertson

Director, Business Development

Justin Hurdle

Director, Workforce Management & Planning

Jay Marceau

Director, Operations

Janice Neshevich

Director, Global HR Strategy

Joelle Armstrong

Director, Compliance & Projects NA

Lovella Angeles

Director, Shared Services

Ammar Yousaf

Manager, Information Systems and Security Specialist

Jayson Millson

Solution Architect (Consultant)

Jason Rosen

Manager, Application Development

Sajjad Ahmad

IT Network and Security Lead

Brian Rae

Manager, Quality and Audit Lead

Christine Ong

Manager, Communications

Ayesha Ayub

Manager, Project Management

Matthew Rodrigues

Data Analyst

Ben Hubbard

Program Lead

Luke Martins

Program Lead

Megan Wagg

Program Lead

Lawrence Vera

Program Lead

Victoria Austero

Program Lead

Peter Anderson

Program Lead

Chay Sicat

Program Lead

Develop a Customer Strategy With Bill Gosling

Don't put your customers' needs second. We have the technology and resources to help your business provide better customer service.

Get Started