Telecom Dashboard

Introduction

Our dashboard services help you to convert your company’s outbound process data into interactive dashboards available on every device on a real-time basis, providing you with flexibility
and mobility to make data-driven decisions.

Our telecom dashboard provides the various components data under timeframe, section-wise reports, and wave reports to look at the overall evaluation score, compliance score, and calls with a 100% score. This also looks at the detailed-level analysis of section & attribute performance summary and team-wise performance for the decision-making analysis.

Timeframe Charts: Daily, Weekly, and Monthly

  • Compliance Score
  • Call with 100% Score
  • Section Overall Performance
  • Section Performance – Wave wise Score
  • Attribute Overall Performance
  • Attribute Performance – Wave wise Score
  • Attribute Red Flag Details
  • Bucket Wise Ratio

Selection and Attribute Performance

  • Overall Score
  • Weekly Trend
  • Monthly Trend
  • Attributes Red Flags

Team Performance Summary

  • Compliance Score
  • Call with 100% Score
  • Overall Performance
  • Agent Wise Performance Grid

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