10 Reasons Why Attrition is a Bad Call Center Metric

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whitepaper2.pngAre you asking about "Attrition"?

You shouldn't be.

How can you make an informed decision when you have incorrect information? You can’t. Basing a decision on attrition statistics can adversely affect the results of your entire outsourcing endeavor. 

So what should you do?

We suggest not asking the question at all! The Attrition Question produces unreliable answers that could hurt your customers, your results, and your reputation.

Here are 10 reasons why you need to change your perspective on attrition statistics today!

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