Ammar joined Bill Gosling in 2012 but Information Technology has been a lifelong love affair. Along with rock collecting, one of his hobbies is researching and tinkering with technology. Ammar is responsible for our IT Strategy as well as for making sure our technology runs efficiently, effectively, and securely, always.
“The best part of being part of the Bill Gosling Flock is the feeling of belonging to a family, a team, and a unit that has a collective goal of providing technology-related services to our Clients and Employees.”
Dave started working in the debt collection industry for his father’s company (John Rae) in the summers during his high school and university years. In 1983 Dave headed to the UK to work in the business for a few years, returning to Canada after 3 years. John had previously exited the industry in Canada and wanted to start again, so Dave joined up and got the new Canadian business running with John in 1986. Four years later, Dave bought the entire business from John, bringing in four partners that were part of the management team.
With 100 employees at the time, Dave had a goal to build a culture that was very different than the collection industry was known for at the time. Through his journey, he was exposed to some external influencers (including Ken Blanchard, the author of Gung Ho) that helped create The Allied Way (known today as The Gosling Theory), which laid the foundation for how we aspire to engage with our employees, or Gosling’s as they are known as internally. Today these principles are stronger than ever and continue to support Bill Gosling’s values and vision.
As the business has grown and Dave sees a few more grey hairs, he’s been able to leave the heavy lifting of growth and operations to Kenny Johnston (President) and team, allowing him to focus on his current passion of learning, strategy and sharing his experiences and thoughts for the future company success.
Dave’s focus on the next chapter for Bill Gosling’s planned growth is based on a tripod plan of organic, new products and services and strategic acquisitions. Dave continues to build his network globally and participates with external peer groups keeping him exposed to new and creative ideas that benefit all relevant stakeholders. In his free time, you might find him listening to music, often while drumming, golfing or out on the water.
“The Core Value that resonates with me is Never Satisfied. It is the crux of what keeps the fire in my belly, and the associated desire around making Bill Gosling a great company.”
Janine started at Bill Gosling in 2006, adding to her now 19 years of experience in the industry. Today she oversees HR, Recruitment, Payroll, and HR Information Systems globally. Janine is an amateur Interior Designer, enjoys swimming, and spending time with her family and friends.
“I am proud of being promoted to Head of HR globally, it truly demonstrates how Bill Gosling leverages global talent and puts the right person in the right seat regardless of location, truly living our Core Value of Able to grow, eager.”
When Bill Gosling branched out into offshore with our Philippines operations in 2012, Jason joined the flock, bringing more than a decade of experience in International Operations. Today as the quarterback of our non-domestic operations, this former football player and motorcycle enthusiast is one of the busiest people in the company. In an average year Jason will fly more than 250,000 miles between several of our global offices.
Joe served as our trusty CFO at Bill Gosling since 2009, but was aching for a change outside of crunching numbers and financial management.
Today, Joe embraces new challenges as our Chief Integration Officer (CIO), where he spends his time building organizational capacity, evaluating acquisitions, and bringing together people, process, and technology to reshape the future of Bill Gosling – sounds easy, right? When he isn’t solving complex business problems, you can find him volunteering his time at charities and tinkering with his cars.
“The ability to control your destiny is the best part of being a Gosling. You have the ability to choose your path and determine your success.””
Joining Bill Gosling in 1993 in Glasgow, Scotland, Kenny has worked in many positions throughout the company, with his final position in the UK being Managing Director. Eager for more growth, learning and responsibility, Kenny purchased a Canada Goose jacket and headed west to the suburbs of Toronto with family in tow.
As the President, Kenny runs the day-to-day operations, leading the growth, and the operational health of Bill Gosling. Not only is Kenny very passionate about his own development, he loves coaching and working with people to make them better, a core value of the company.During his tenure, Kenny has become a skilled conductor with a mission of removing obstacles for the management teams globally.
Kenny’s personal pastime includes a rigorous training schedule of biking, running and swimming, as he prepares for his participation in various triathlons and at least one Ironman each year, with a goal to participate at the in the Kohala Coast, Ironman in Hawaii.
Martin joined Bill Gosling in 1998 and is critical to the success of our UK organization. While leading the UK team, he also is involved with the global strategy for the company, building client relationships, and developing strategies to enhance productivity and improve processes.
Martin's competitive nature keeps him driven to succeed and outperform our competition. Fun Fact is that Martin can do more than 306 push-ups at once...or so he says he can.
“I feel lucky to work for an Organisation that collaborates so effectively on a global scale, and I am proud to have been chosen in the past as a winner of the Dumont Benjamin award.”
Melissa Hurley joined Bill Gosling in 2020 and is Vice President of Learning and People Development; focused on global learning and leadership development strategies. She has teams in 4 continents and brings her passion of learning, leadership, coaching and people development to develop teams in our contact centers around the world. She brings with her 15 years of contact center experience from the financial industry in operations, client experience, sales, operational effectiveness and employee development.
Melissa is a passionate people person who is driven to help people achieve their goals, pursue personal growth and is focused on developing leaders at all levels across Bill Gosling. In less than two years as a member of the Flock Melissa has launched a Coaching Framework, Interaction Model, centralized the learning function and built new roles and focus on building coaches and talent at all levels.
Mel is a proud mama of 2 young boys, has a new fur baby and brings her Newfoundland down-home charm and humor to everything she does. She's also a big fan of true crime and sharing a laugh with anyone who will make the time.
Natasha joined Bill Gosling in 2002 as a team leader and has quickly advanced into her current role overseeing First Party Outsourcing and Customer Care for various Clients.
Although she is a busy mom of two, she enjoys spending time coaching, mentoring and supporting her team, while still finding time to play with her two English Bulldogs.
“I don’t have one favourite Core Value, as combined they are essential tools to use in a competitive environment. The Core Values, people and pace of Bill Gosling are what make it so special.”
Since 1998 Phil has been a bright light in the company. Phil is responsible ensuring operational excellence and strategy at Bill Gosling working with a variety of teams from WFM, analytics, operations and more. We think that Phil’s super powers with numbers and details are fueled by sweets, otherwise how else does he not gain any weight?
“My greatest accomplishment is seeing the growth of the people I have mentored, seeing their progress from Agent to Program lead or Agent to VP- it is outstanding.”
Levy Steve Mendoza Joined Bill Gosling in 2022. He is an operational and finance professional that brings close to 20 years of experience from various multinational companies. As the CFO of Bill Gosling, he is at the forefront of financial leadership, business partnering and carving a path towards marginal growth. He provides strategic advice on company decisions to ensure they are financial sound. When he is not reviewing financial reports or providing strategic support, you can find Levy with his kids at the hockey rink all year round as he volunteers as their head coach.
Tom is a 'jack-of-all trades' and partner, he oversees the launch of new projects, our certification processes, environment of risk reduction and last but not least IT security.
With 30 years of experience, Tom brings his unique energy and understanding of the industry to the team although his title is very long and covers multiple departments, it is probably what gives him his superpowers. As an animal lover and outdoorsman, he is a proud Dad of a veterinarian in schooling.
“Have fun, energetic is the key Core Value for me, I am a big believer in having fun and getting the job done. It is important that everyone enjoy what they do and have fun doing it – it is good for the body, mind, and soul.”
Bernard joined our Team in June 2022 and immediately set about the task of getting the site up and running. With 22 year of experience in the BPO industry and intimate local knowledge, he is the heart and soul of the Operation.
In his “free time” he enjoys watching live or on TV the latest cricket game or at home following his favorite English Premier League team.
"Never Satisfied and Able to Grow, Eager to me are the foundations on which we travel this journey. My International support team and the team we build locally working together for one goal."
When Bill Gosling entered Latin America in 2019, David was there to support the expansion. His energy, enthusiasm and great big smile are the heart of our Costa Rican Operations.
David has over 21 years of BPO experience, including 14 years in offshore leadership, and even though he didn’t speak any Spanish when he first moved to Costa Rica, he is now fluent in the language.
"My favourite Core Value is 'Able to Grow, Eager.' I’ve learned so much since I joined the Flock, and I always find the global team happy to help me learn and stretch my skills."
Since 2015 Gaye has been the on-site leadership for our Philippines Operations and has over 19 years of experience in the BPO/contact center space. While at Bill Gosling Gaye has been able to continue to hone her expertise in 1st and 3rd party collections for our financial and retail clients and mentor her team to continually drive better results.
When she is not busy with her 6 kids, she treats herself to some 'Retail Therapy', pizza, or binge-watches a whole series with coffee in hand.
“The best part of being a Gosling is the environment we have which encourages innovation and continuous improvement. We welcome ideas that move our business and our clients’ business forward.”
James has been with Bill Gosling since 2005, originally as an Operations Managing Coach working on various Client portfolios and services before switching over to business development.
Today, as VP of Sales, James leads the team in supporting business growth for the UK and US markets and provides BPO solutions to help clients accelerate business goals. James enjoys traveling, playing music on his Technics MK2's, and being a Dad.
“Bill Gosling’s Core Value Able to grow, eager, has allowed me to develop and learn new things, while I get to work with people who bring out the very best in me.”
Luke has joined the flock to support growth in the UK and Europe. Luke has worked in customer experience and credit for over 15 years. Previous companies include call centre communication technology providers, debt purchasers and transformation consultancies. Luke has worked in operational roles as well as relationship roles and enjoys working with clients on finding simple solutions to complex issues.
Luke lives with his family in Manchester and when not being a dad to his two daughters, likes to play golf (badly), watch his football team and cook nice food.
“The core value that resonates with me the most is 'creativity and innovation'. I enjoy working with clients on new ways to provide the end customer with the best outcome and experience.”
Sharon joined the Bill Gosling Sales team to support our focus on US growth, bringing 15 years of experience from various industries. Having worked with BPOs from the Client-side, she can truly leverage that perspective to help provide solutions for Clients that drive growth for their business.
Although Sharon was born and raised in Canada, she calls Los Angeles home. Sharon loves hot sauce, coffee, and bananas (not at the same time).
“The best Core Value is ‘Able to Grow, Eager’. Whenever I enter unfamiliar territory I know that is when I will learn the most about myself, Bill Gosling encourages me to seek these situations out.”
Steve joined the Bill Gosling Sales Team in 2022 to support our US growth. He brings a combined 25 years of experience from BPOs, Consulting and as a Client. Having started as an agent and working his way through all functional areas and leadership roles Steve brings a wealth of experience to our future and current clients having the ability to partner in all aspects of the customer life cycle. Spending over 1/3 of his time as a consultant and a client Steve has a holistic understanding and approach to partnership and providing unique and specific solutions. Steve brings a global perspective having lived in the United Kingdom, Belgium, Jamaica, Panama, USA and while supporting NA, LATAM, EMEA and APCA regions.
Steve was born in Canada, married with 3 kids and has recently become a grandfather of 2 and is an avid golfer.
“My favorite core value is ‘Creativity and Innovation’. We are always looking for creative and innovative ways to improve in every aspect of our business, from partnering with prospective clients on solutions, improving current clients process, procedures to drive their business goals and redefining our process & procedures internally to consistent be the best employer, strategic partner and organization. You can’t be Never Satisfied, Able to Grow, Make Others Better and Have Fun with you are not willing to be creative and innovative in how to get there.”
Every quirky, wonderful, unforgettable interaction with our Goslings is driven by these values. They are the lifeblood of our Flock and the true essence of who Bill Gosling Outsourcing is and why we soar so beautifully.