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Topics: Consulting

Making your business stand out in the crowd is a challenge for every business, no matter your industry. One of the most important things a business can do is develop its brand. Branding sets you apart from the crowd, making you instantly recognizable to your customers. 

Effectively developing your brand requires a brand strategy. Developing a strategy can be a bit overwhelming for small business. Luckily, there are a number of tips that can help you develop an effective brand strategy.

6. Know Who You Are

While your brand does not equate with your business’s purpose, the brand is an important component in your business identity. Great small business advice acknowledges that fact: one of the first steps in creating an effective brand strategy is to know who you are as a company. What is it you do, and how do you do it differently? Why should customers turn to your company for the products or services you offer?

5. Know Who Your Customers Are

Another conventional piece of small business advice is that you need to know who your customers are—and that is important in developing your brand strategy. If you do not know who your target audience is, how will you know where to find them? And how will you talk to them? You need to consider what kind of messages your customers seek. 

For example, it is unlikely that a customer base made up entirely of the baby boomer demographic wants to hear about how “fun” and “quirky” your company is. Similarly, Millennials may not respond the same way to messages about “reliability” and “trust.” Knowing your customers helps you reach them more effectively.

4. What Are Your Values?

Now you need to communicate your company’s core values through branding.To do that, you first need to know what your company values are. Do you value fun and unique customers and offer a product that allows them to express themselves? Are you committed to protecting the environment? Think about the values at the center of your company; they will often tell you what you want to communicate to your customers.

3. Reach Out

Once you’ve got a good handle on who your market is and your company’s identity—including its core values and what it offers customers—you must think about how you want to reach those people. Think about the different channels of communication you can use; good small business advice will tell you to use a mix of methods to communicate with your customer base.

Your target audience may not be very internet-savvy, but they may still want to be able to email you or visit your website to get information about a product. Some of your customers may not love the phone, but having a telephone number where they can reach you is hardly a bad idea.

2. Leverage Partnership

For many small businesses, it can be difficult to try to reach customers through different channels. Maybe you want to deliver superior customer service, but you can’t expand your in-house team any more. Maybe you want to reach more potential clients or follow up with people after they interact with your website or report a problem.

The best small business advice available is to partner with another company that provides the services you need. They can help you create and maintain better contacts while driving your brand strategy, creating positive experiences for your customers.

1. Hire a Consultant

If you’re still not sure about how you can develop your brand strategy and effectively implement it, consider hiring a consulting firm. These firms are experienced experts, and they can help you devise and implement an effective brand strategy that will help you communicate with your customers.

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Kenny Johnston

Kenny Johnston

Kenny brings over 20 years of industry experience to his role as president of Bill Gosling Outsourcing. He began his career in the United Kingdom in 1993, and has progressed his way through the ranks to his current role. Kenny is responsible for operational budgets, developing client relationships, and working to create the long-term vision, business philosophy, and company culture that Bill Gosling Outsourcing aspires to.

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