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Topics: Outsourcing

Utilities companies provide some of the most basic services society needs. They power homes. They heat and cool them. And they provide them with fresh drinking water. 

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It’s an important job. Luckily, utilities companies are up to the task, and they’re always searching for ways to deliver better, more effective services. 

They’re also on the hunt for ways to improve their businesses. One of the best things any company can do is conduct a review of business processes. Consider using some of these tips.

1. Review

Any business, utilities companies included, should be scrutinized every now and then. Your review should include your business processes: What do you do and how do you do it? 

Outline processes and read over policies. Consult with your colleagues, including management and those on the front lines of your operation. 

Once you’ve created a visual for your processes, review them. Are there places you’re completing tasks twice over? Are security measures forcing your employees to be inefficient? What about the role technology plays?

2. Revise

Review without revision is pointless. Yes, it might be enlightening to illustrate the business processes your company uses, but what are you going to do with this insight? You should act on it. 

Once you’ve reviewed the processes, look for where you can revise them. Maybe you can eliminate redundancies to prevent your employees from duplicating work and wasting time. Maybe you can speed up the process: The possibilities are endless.

3. Consider Technology

One of the components of any business process review should be a survey of the technology you’re using. At one time, the tech you employ might have been considered state of the art. As time passes, however, technology becomes outdated. When that happens, tech can actually start bogging you down.

Older technology might be making your business processes inefficient. There may be newer technologies, including apps and hardware, which let you do things more quickly and easily. This, coupled with your new, streamlined processes, will make you more efficient and give you a competitive leg up.

4. Consider the Team

Any business process needs a team to complete it, whether it’s customer service or accounting. While technology helps people get things done faster and with fewer mistakes, people are still a necessary component!

Consider who’s on your team. Do you have a team composed of reliable, knowledgeable people with a lot of experience? Of course, even the most talented teams need help from time to time. Is your team keeping up, or would it make sense to hire another person? Maybe you can scale back or revise job descriptions to reflect your streamlined processes.

Also think about the training you offer to your team members. Do they have opportunities to learn new skills and improve their performance? What about training for the new technologies you’ve just adopted? A tool is only as good as the person using it, after all.

5. Get a Helping Hand

Even after you’ve reviewed and revised your processes, adopted new technologies, and made adjustments to your team, you might still need a helping hand with business processes in your utilities company.

Some companies will consider outsourcing human resources functions such as payroll or hiring. Others will look to outsourced solutions for providing customer service. Still others will send any number of different tasks out of house: IT support, accounting, collections, and even data entry are popular choices.

Outsourcing can help your utilities company achieve its goals when it comes to streamlining processes and becoming more efficient.

As competition heats up in the utilities industry, you need every advantage you can get. Review your business processes and discover what you could be doing differently to get the edge you need.


Jason Henning

Jason Henning

Jason is the senior vice president of Bill Gosling Outsourcing’s offshore location in the Philippines. He began this role in 2012 and was an integral part of the company’s development. Jason has over 10 years of experience in international operations; he managed all aspects of operations, profitability, and business development for Convergys’ offshore accounts receivable management. He’s also an avid golf player and a Delta Million Miler traveler.

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